FREQUENTLY ASKED QUESTIONS
Below is a list of all the questions we are frequently asked. If there is anything you are not sure of or not on the list, please contact us for more information.
How do I get a quote for my event?
If I like your quote, how do I book Celebration Group Entertainment for my event?
Once you have reviewed and are happy with the quote let us know and we can start the booking process. We will then send you a booking contract stating all the information about your event which needs to be signed and returned to us with your booking deposit. Once we receive this your booking will be confirmed and you will receive a confirmation letter.
How do I pay?
To secure your booking we require a deposit. This is usually £50 or 25% of the total fee (whichever is higher). We prefer payment by BACS transfer but also except cheques. We also accept payment through PAYPAL but these are subject to a 3.4% + 20p fee.
When is the remaining balance due?
The final balance is payable to the team at the beginning of the night in cash. You can pay by BACS transfer, Cheque or PAYPAL but this must be done no later than 7 days before the event (this is to ensure that funds have cleared before your event).
Is Celebration Group Entertainment an agency?
No we are not! We are a group of professionals within the entertainment and hospitality sector who aim to offer a complete package for all your entertainment needs. This means that we all work to very high standards, 100% reliable, and good value for money. It also takes the stress off you as we organise everything.
Do you accept requests?
We usually ask our clients to e-mail us 10-15 songs before the event to give us a flavour of your music tastes and let us know important songs like the first dance. Our DJ’s carry with them an extensive music library and your guests are welcome to ask for songs on the night. We rarely get caught out on requests.
Is access into the venue important?
Absolutely. Getting the equipment into the venue and set-up is one of the most important parts of the job so we need to know at the time of quoting if there are any access problems getting into the venue such as parking problems, stairs or a large distance between the loading bay and dancefloor. By letting us know while quoting we can arrange extra crew or extra set-up time if needed as bad access can add 90 minutes plus onto the start time of your event.
I’m planning a charity event; can we have a discount?
We support several local charities and are not currenty looking to increase our level of support however depending on the profile of your event we may consider exchanging advertising space for a discount in our fee.
Can I chat to the performer who will be playing at my party and how do I get in contact?
Unless you book a specific performer we usually assign a DJ to an event 2 weeks in advance. You will receive an e-mail from the DJ outlining their contact details. You will always receive a call 5-7 days before your event to confirm any final details.
Do you do children’s parties?
Indeed we do. All our DJ’s and Crew have recent CRB Checks in place and years of experience in youth work. We work with many schools throughout South Wales. Check out our CHILDRENS PARTIES page.
Can you set up your equipment early at our party?
Of course, normally our crew will arrive 90 minutes before the start of your function to set-up for the event depending on the size of any and equipment needed.. If you would like the equipment to be set up in the morning or early afternoon, please specify this when you ask for a quote and we can factor in the extra time. If you have already booked and want to bring forward the set-up time just let us know and we can give you an estimate on the extra costs (usually around £15 per hour required before the normal set-up time).
If you are sharing the same room for your wedding breakfast this will reduce the turn-around time between your afternoon and evening function. You will also be able to use our sound system for background music and wireless microphones for speeches with no extra charge.
My venue want to see your paperwork, can you send them your details?
We can supply supporting paperwork for your event including Public Liability, Employers Liability, Health and Safety Statement, Risk Assessment and PAT Testing Certificates. Requests for paperwork must be made to us at least 7 days before your function along with a copy of the venues paperwork.
How will you staff be dressed?
On arrival, our crew will wear corporate work wear. One the event is ready and the venue prepared we will change into smart evening wear. If you are planning a very formal event such as a black tie function our staff will dress to match. Let us know if you are planning a fancy-dress party or theme night and we will dress to the occasion.
How many crew members will attend the event?
The number of staff present depends on the services required. Our smaller shows will be operated by one or two persons whereas our larger shows will usually be operated by three or more staff.
What facilities do I need to supply the performers?
Our crew and equipment are self-contained so all we need a flat space to set up on. The venue must be safe and covered (e.g. When performing in open-air events then we will require a securely covered area to protect the equipment and staff in case of rain).
Although our crew don’t expect a five-course meal if you are catering for your guests or providing a buffet the crew would appreciate the offer of some food as the crew may be on site for a long period of time.
What areas do you cover?
Although we are based on the outskirts of Cardiff, South Wales we operate throughout the UK. Functions further away than 50 miles from our office may incur extra transport costs but even with these factored into your quote you will find that our services still offer great value for money.
What do you charge?
It is impossible to give a set price on an event as all functions are different. We make sure everything for your party is personally tailored to your needs. Prices vary on the services offered, date of function, venue location and capacity. We offer discounts on off-peak events (Sunday-Thursday, excluding bank holidays) to encourage off-peak bookings.
Is Celebration Group Entertainment Reliable?
Completely. We have years of experience in this sector and have never let down a client and never will! We usually have a spare DJ and Engineer on stand-by in case of break downs or last minute illness. We always carry back-up equipment to our shows; all vehicles are regularly serviced and maintained and we never over-book our services.
We understand that you may be concerned about “no-shows” as there are many companies in our industry that will take the highest fee and let-down the rest. Please be assured that once your contract with us is signed and returned we are bound by law and honour to perform at your event.
My mate says he can get a disco cheaper?
As with any purchase you get what you pay for! Although very reasonable we are the first to admit that you will be able to get cheaper DJ’s to perform at your event. It’s costs slightly more to make sure that everything is done professional and by the book. Our team have years of experience and make a living from this and it is not just a part-time hobby. If you find a local DJ offering entertainment cheaper it may be worth asking them if they have PLI, ELI, Back-up equipment and personnel, smart, professional crew members, whether you are covered by a booking contract and most importantly can they give you the image you want for your event. Your wedding could be perfect with the perfect couple, venue, weather and reception but the evening function is what your guests remember the most and if your entertainment isn’t perfect they are going to go home with poor memories of the event.
Can you provide background music and microphones for the speeches at my wedding?
Yes, we can offer complete packages for weddings including music for the ceremony, microphones, video projectors, personalised venue lighting as well as Band PA hire and lighting.
Do you offer karaoke?
Yes, we provide stand-alone karaoke shows or you can add a karaoke option to any of our services,
How many guests can your sound system cope with?
We use professional high quality sound systems and have the equipment to cover smaller more intimate venues up to large outdoor events and arenas with our line-array rig.
How do I change any details on my booking contract?
Please e-mail us and let us know what changes you need to make. If you are increasing performance times than additional costs may be incurred. If you need to change the date of your function, we will attempt to reschedule your event but if the new date is fully booked then the booking may need to be cancelled or sub-contracted to one of our recommended event partners.
I need to cancel my booking, why isn’t the deposit refundable?
In the event of a cancellation depending on the notice given that performer may remain un-utilised and will then lose their income on that night. The deposit goes part way to compensating the performer for this loss and partly covers the administration time to process the paperwork. Further cancellation charges are applicable if cancelling at short notice (please see the terms & conditions for more details). Under certain conditions namely if the performer is re-utilised then you can transfer your deposit to book another event. Please contact us for details.
Based in South Wales specialising in Discos, Karaoke, and event services such as PA and Lighting Production, Staging, Rigging and Power Distribution for Weddings, Engagements, Birthdays and Corporate Events throughout
Cardiff, Vale of Glamorgan, Bridgend, RCT, Newport, Swansea and surrounding areas.
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